Since our inception, Balidea has been committed to standardisation and excellence in service provision, ensuring that the company adds value to each collaboration.
In keeping with this philosophy, we have implemented, managed and integrated various quality standards and working models, and obtained certification for them, in order to manage all our operational processes, whether productive or managerial.
Our primary responsibility, and one of the cornerstones of our commitment to sustainability, is to provide our customers with innovative, high-quality solutions and services.
At Balidea, the project management, quality and IT security methodologies we implement aim to guarantee service quality. Our consultants also offer a personalised service and attention to our customers.
Communication of environmental requirements
Information on payment deferrals made to suppliers. Law 15/2010
In accordance with the Institute of Accounting and Auditing's Resolution of 29 January 2016 on the information to be included in the notes to the annual accounts in relation to the average payment period to suppliers in commercial transactions, the following information is provided:
| Financial year 2022 | |
| Average payment period to suppliers (days) | 41,16 |
| Ratio of paid transactions (days) | 46,72 |
| Ratio of outstanding transactions (days) | 15,39 |
| Total payments made during the financial year (euros) | 11.681.495,31 |
| Total outstanding payments at year-end (euros) | 2.538.417,69 |
The monetary volume and number of invoices paid within a period shorter than that established by the regulations on late payments, as well as the percentage these invoices represent of the total number of invoices and the total monetary amount of payments made to suppliers, are as follows:
| Amount | % | |
| Monetary volume | 4.593.936,22 | 100% |
| Number of invoices | 1.766 | 100% |
The data shown in the above table on payments to suppliers refers to trade creditors, i.e. debts owed to suppliers of goods and services. It therefore includes data relating to the ‘Trade creditors and other accounts payable’ item under current liabilities on the balance sheet.
Under Law 3/2004 of 29 December, which establishes measures to combat late payment in commercial transactions, the maximum legal payment period applicable to the company is 60 days.
Please note that, in accordance with company policy, payment will not be processed if the quality of the goods or services received is not as expected or agreed.
Certifications
Whistleblowing channel
The purpose of the internal information channel is to receive, retain and process reports of infringements provided for in the Internal information system protocol – Whistleblowing channel.
The procedure for the internal investigation of the reported information shall be initiated by means of communication from the person who reported it, informing the person responsible for the internal reporting system of a specific event that could constitute the aforementioned infringements.
The internal channel enables written or verbal reporting, including voice messaging, as follows:
- Through the following form:
- In person, at BALIDEA's headquarters at Rúa Camiños da Vida, s/n, Edificio Witland, 15705, Santiago de Compostela, either by placing it in the box provided at reception or by requesting a face-to-face meeting within a maximum period of seven days.
- By post to the address provided above.
- By email to canal.denuncias@balidea.com
Where applicable, the reporting person shall be warned that the communication will be recorded and informed of the processing of their data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Furthermore, those who report through internal channels will be clearly and accessibly informed about external channels for reporting to the relevant authorities, and to the institutions, bodies or agencies of the European Union where appropriate.
When making the report, the reporting person may indicate an address, email address or safe location for the purpose of receiving notifications.
Verbal communications, including those made during face-to-face meetings, must be documented in one of the following ways, with the prior consent of the reporting person:
- By recording the conversation in a secure, durable and accessible format.
- Through a complete and accurate transcript of the conversation conducted by the staff responsible for handling it.
The reporting person will be given the opportunity to check, correct and accept the transcript of the conversation by signing it, without prejudice to the rights to which they are entitled under data protection regulations.